Warranty claims can be made by contacting us at warranty@wolschwatches.com

Every WÖLSCH Watch comes with a 2-year manufacturers warranty. The warranty covers manufacturing defects on the watch itself. These defects are limited to the movement, case and crystal and glass. Other parts of the watch, including tools associated with the watch are not covered by this warranty.

Repair or replacement charges will be incurred by the customer in the following cases, even if it falls within the warranty term;

  • Damage or failure caused by an attempted repair, modification, improper use or carelessness (this includes crushing, knocks, dents and any damaged that is deemed to have been caused by the customer).
  • Any damage or failure caused by water, fire, or any natural disaster.
  • Any damage that has occurred due to normal “wear and tear” and ageing. This includes but is not limited to minor scratches on both the case and glass and discolouration of bands. WÖLSCH Watches reserves the right to make final decision on the cause of the fault.
  • Battery replacement is charged even during the warranty term.

When contacting customer support please include the order number and the reason for the complaint to ensure we can resolve the issue as quickly as possible. In the case that the issue cannot be resolved we will give you instructions on how to return the item.

You must ensure that when returning the item it is packaged in such a way that it cannot be damaged in transit. It must contain all items that were originally shipped. It must be sent via registered post or courier. A tracking number should be provided to the wölsch watches support team, to ensure the safe return of the package. If no issue can be found with the product that has been returned a $20USD fee will be charged for return shipping to the customer.

WÖLSCH watches may replace damaged or faulty parts if it is deemed to meet the warranty conditions. In the event that original parts are not available WÖLSCH Watches will offer the customer a replacement watch free of charge. If the product is found to have a major fault WÖLSCH Watches will offer the customer a replacement. In the event that a replacement is not available the customer may choose a product of the same or lesser value. No cash refund will be allowed. WÖLSCH Watches will however also provide a refund of any shipping costs associated with the return of the watch (a valid receipt must be provided for shipping costs).